2002 Chrysler Town & Country — reported problems

What owners report: issue areas

Owner complaints are classified by the system they concern: 518 classifications in all. One complaint can concern several systems, so these add up to more than the number of complaints.

• Steering81 (15.6%)Official recall records for this system: 7, covering model years 2002–2011.
• Air bags (restraint system)67 (12.9%)Official recall records for this system: 21, covering model years 1995–2013.
• Electrical system62 (12.0%)Official recall records for this system: 13, covering model years 1996–2014.
• Powertrain (transmission & drivetrain)40 (7.7%)Official recall records for this system: 3, covering model years 2015–2016.
• Engine32 (6.2%)Official recall records for this system: 4, covering model years 2012.
• Brakes27 (5.2%)Official recall records for this system: 5, covering model years 1996–2009.

Other / uncategorized: 8 classifications (1.5%) were not assigned to a specific system by the source. They are counted but not treated as an issue area.

These are counts of records held by CarFaultIQ, not a failure rate. More records can simply mean more vehicles were sold or more owners reported. No vehicles-in-service figure exists in this data, so no reliability or risk score can be derived from it.

What the records are about, by source

Each source is kept separate: owner complaints, recalls, manufacturer communications and investigations are different kinds of record and are never added together. All model years.

• Owner complaints (25,924 records, model years 1995–2016) are most frequently classified under: electrical system, engine and air bags (restraint system).
• Safety recalls (190 records, model years 1995–2016) are most frequently classified under: air bags (restraint system), equipment & accessories and seat belts.
• Transport Canada recalls (162 records, model years 1995–2016) are most frequently classified under: air bags (restraint system), seat belts and electrical system.
• Manufacturer communications (3,907 records, model years 1995–2016) are most frequently classified under: equipment & accessories, electrical system and powertrain (transmission & drivetrain).
• Investigations (124 records, model years 1995–2016) are most frequently classified under: electrical system, air bags (restraint system) and speed control & accelerator.

"Most frequently classified under" reports how the records are filed by the source. It is not a finding about causes, and a record can be filed under more than one system. Read the individual records

Mileage reported when the issue occurred

• 278reports included a mileage
• 60,921average of those mileages

This is the mileage owners recorded at the time they reported, not an expected failure mileage and not a prediction for any individual vehicle. The lowest and highest figures on record are not shown: they are unverified odometer entries that include zeros and implausibly high readings, so they would not describe a real range. A median is not shown either, because the stored figures are group totals and a median cannot be recovered from them.

Evidence by model year

Records held per model year. Select a year to narrow this page to it.

1. 1995 138 records for 1995 138
2. 1996 1,124 records for 1996 1,124
3. 1997 560 records for 1997 560
4. 1998 451 records for 1998 451
5. 1999 496 records for 1999 496
6. 2000 400 records for 2000 400
7. 2001 623 records for 2001 623
8. 2002 532 records for 2002 532
9. 2003 335 records for 2003 335
10. 2004 255 records for 2004 255
11. 2005 974 records for 2005 974
12. 2006 489 records for 2006 489
13. 2007 275 records for 2007 275
14. 2008 2,054 records for 2008 2,054
15. 2009 805 records for 2009 805
16. 2010 1,664 records for 2010 1,664
17. 2011 953 records for 2011 953
18. 2012 838 records for 2012 838
19. 2013 930 records for 2013 930
20. 2014 909 records for 2014 909
21. 2015 658 records for 2015 658
22. 2016 768 records for 2016 768

Counts are not adjusted for how many vehicles were sold in each year, so a taller year is not necessarily a worse year.

Reports mentioning outcomes

• 15mention a crash
• 12mention a fire
• 26mention an injury

These are counts of records whose report mentioned the outcome. They are not a severity rating and not a safety assessment of this vehicle.

Official records held

• Safety recalls NHTSA 8
• Manufacturer communications NHTSA 111
• Investigations NHTSA 6
• Transport Canada recalls Transport Canada 3
• Owner complaints NHTSA 404

Explore the underlying evidence records

Diagnostic codes found in evidence for this vehicle

These codes appear by explicit identifier in official records matched to this exact model and year.

• P0123 in 1 record
• P0456 in 1 record

A code appearing in a record means the code was named in that document. It is not a diagnosis of this vehicle, not a fault this vehicle has, and not an indication of urgency. Diagnosis requires reading live data from the vehicle.