Ford C-MAX — reported problems

What owners report: issue areas

Owner complaints are classified by the system they concern: 1,278 classifications in all. One complaint can concern several systems, so these add up to more than the number of complaints.

• Electrical system278 (21.8%)Official recall records for this system: 4, covering model years 2013–2015.
• Powertrain (transmission & drivetrain)176 (13.8%)Official recall records for this system: 4, covering model years 2013–2018.
• Steering164 (12.8%)Official recall records for this system: 2, covering model years 2014.
• Engine72 (5.6%)Official recall records for this system: 2, covering model years 2015.
• Body & structure60 (4.7%)Official recall records for this system: 7, covering model years 2013–2016.
• Driver-assistance systems56 (4.4%)Official recall records for this system: 1, covering model years 2015–2016.

Other / uncategorized: 148 classifications (11.6%) were not assigned to a specific system by the source. They are counted but not treated as an issue area.

These are counts of records held by CarFaultIQ, not a failure rate. More records can simply mean more vehicles were sold or more owners reported. No vehicles-in-service figure exists in this data, so no reliability or risk score can be derived from it.

What the records are about, by source

Each source is kept separate: owner complaints, recalls, manufacturer communications and investigations are different kinds of record and are never added together. All model years.

• Owner complaints (1,004 records, model years 2013–2018) are most frequently classified under: electrical system, powertrain (transmission & drivetrain) and steering.
• Manufacturer communications (902 records, model years 2013–2018) are most frequently classified under: electrical system, equipment & accessories and powertrain (transmission & drivetrain).

"Most frequently classified under" reports how the records are filed by the source. It is not a finding about causes, and a record can be filed under more than one system. Read the individual records

Mileage reported when the issue occurred

• 620reports included a mileage
• 58,967average of those mileages

This is the mileage owners recorded at the time they reported, not an expected failure mileage and not a prediction for any individual vehicle. The lowest and highest figures on record are not shown: they are unverified odometer entries that include zeros and implausibly high readings, so they would not describe a real range. A median is not shown either, because the stored figures are group totals and a median cannot be recovered from them.

Evidence by model year

Records held per model year. Select a year to narrow this page to it.

1. 2013 383 records for 2013 383
2. 2014 238 records for 2014 238
3. 2015 178 records for 2015 178
4. 2016 198 records for 2016 198
5. 2017 154 records for 2017 154
6. 2018 74 records for 2018 74

Counts are not adjusted for how many vehicles were sold in each year, so a taller year is not necessarily a worse year.

Reports mentioning outcomes

• 68mention a crash
• 32mention a fire
• 52mention an injury

These are counts of records whose report mentioned the outcome. They are not a severity rating and not a safety assessment of this vehicle.

Official records held

• Safety recalls NHTSA 39
• Manufacturer communications NHTSA 902
• Investigations NHTSA 15
• Transport Canada recalls Transport Canada 31
• Owner complaints NHTSA 1,004

Explore the underlying evidence records

Diagnostic codes found in evidence for this vehicle

These codes appear by explicit identifier in official records matched to this exact model and year.

• U0198 in 19 records · 2013–2017
• P0AE5 in 6 records · 2013–2018
• P0C27 in 6 records · 2013–2017
• P0B37 in 4 records · 2013–2016
• U3012 in 4 records · 2013–2016
• P0071 in 3 records · 2017–2017
• P0137 in 2 records · 2016–2017
• P013A in 2 records · 2017–2018
• U3000 in 2 records · 2016–2016
• U3003 in 2 records · 2016–2017
• P0053 in 1 record · 2013–2013
• P0054 in 1 record · 2013–2013

A code appearing in a record means the code was named in that document. It is not a diagnosis of this vehicle, not a fault this vehicle has, and not an indication of urgency. Diagnosis requires reading live data from the vehicle.