2011 Ford Flex — reported problems

What owners report: issue areas

Owner complaints are classified by the system they concern: 178 classifications in all. One complaint can concern several systems, so these add up to more than the number of complaints.

• Steering57 (32.0%)Official recall records for this system: 3, covering model years 2011–2013.
• Engine30 (16.9%)Official recall records for this system: 1, covering model years 2016–2017.
• Powertrain (transmission & drivetrain)19 (10.7%)Official recall records for this system: 7, covering model years 2013–2017.
• Electrical system9 (5.1%)Official recall records for this system: 1, covering model years 2019.
• Brakes8 (4.5%)Official recall records for this system: 3, covering model years 2015.
• Tires & wheels8 (4.5%)

Other / uncategorized: 11 classifications (6.2%) were not assigned to a specific system by the source. They are counted but not treated as an issue area.

These are counts of records held by CarFaultIQ, not a failure rate. More records can simply mean more vehicles were sold or more owners reported. No vehicles-in-service figure exists in this data, so no reliability or risk score can be derived from it.

What the records are about, by source

Each source is kept separate: owner complaints, recalls, manufacturer communications and investigations are different kinds of record and are never added together. All model years.

• Owner complaints (3,812 records, model years 2009–2019) are most frequently classified under: electrical system, steering and driver-assistance systems.
• Manufacturer communications (778 records, model years 2009–2019) are most frequently classified under: equipment & accessories, electrical system and engine.

"Most frequently classified under" reports how the records are filed by the source. It is not a finding about causes, and a record can be filed under more than one system. Read the individual records

Mileage reported when the issue occurred

• 118reports included a mileage
• 79,131average of those mileages

This is the mileage owners recorded at the time they reported, not an expected failure mileage and not a prediction for any individual vehicle. The lowest and highest figures on record are not shown: they are unverified odometer entries that include zeros and implausibly high readings, so they would not describe a real range. A median is not shown either, because the stored figures are group totals and a median cannot be recovered from them.

Evidence by model year

Records held per model year. Select a year to narrow this page to it.

1. 2009 207 records for 2009 207
2. 2010 178 records for 2010 178
3. 2011 193 records for 2011 193
4. 2012 115 records for 2012 115
5. 2013 661 records for 2013 661
6. 2014 313 records for 2014 313
7. 2015 167 records for 2015 167
8. 2016 190 records for 2016 190
9. 2017 133 records for 2017 133
10. 2018 133 records for 2018 133
11. 2019 301 records for 2019 301

Counts are not adjusted for how many vehicles were sold in each year, so a taller year is not necessarily a worse year.

Reports mentioning outcomes

• 5mention a crash
• 1mention a fire
• 9mention an injury
• 1mention a fatality

These are counts of records whose report mentioned the outcome. They are not a severity rating and not a safety assessment of this vehicle.

Official records held

• Safety recalls NHTSA 2
• Manufacturer communications NHTSA 45
• Transport Canada recalls Transport Canada 2
• Owner complaints NHTSA 144

Explore the underlying evidence records