2017 Ford Flex — reported problems and evidence

What owners report: issue areas

Owner complaints are classified by the system they concern: 56 classifications in all. One complaint can concern several systems, so these add up to more than the number of complaints.

Suspension13 (23.2%)Official recall records for this system: 5, covering model years 2009–2018.
Driver-assistance systems7 (12.5%)Official recall records for this system: 2, covering model years 2015–2019.
Visibility (glass, wipers, mirrors)4 (7.1%)Official recall records for this system: 1, covering model years 2019.
Electrical system3 (5.4%)Official recall records for this system: 1, covering model years 2019.
Steering3 (5.4%)Official recall records for this system: 3, covering model years 2011–2013.
Body & structure3 (5.4%)Official recall records for this system: 3, covering model years 2016–2019.

Other / uncategorized: 13 classifications (23.2%) were not assigned to a specific system by the source. They are counted but not treated as an issue area.

These are counts of records held by CarFaultIQ, not a failure rate. More records can simply mean more vehicles were sold or more owners reported. No vehicles-in-service figure exists in this data, so no reliability or risk score can be derived from it.

What the records are about, by source

Each source is kept separate: owner complaints, recalls, manufacturer communications and investigations are different kinds of record and are never added together. All model years.

Owner complaints (3,812 records, model years 2009–2019) are most frequently classified under: electrical system, steering and driver-assistance systems.
Manufacturer communications (778 records, model years 2009–2019) are most frequently classified under: equipment & accessories, electrical system and engine.

"Most frequently classified under" reports how the records are filed by the source. It is not a finding about causes, and a record can be filed under more than one system. Read the individual records

Evidence by model year

Records held per model year. Select a year to narrow this page to it.

Counts are not adjusted for how many vehicles were sold in each year, so a taller year is not necessarily a worse year.

Reports mentioning outcomes

2mention a crash
2mention an injury

These are counts of records whose report mentioned the outcome. They are not a severity rating and not a safety assessment of this vehicle.

Official records held

Safety recalls NHTSA 4
Manufacturer communications NHTSA 81
Investigations NHTSA 1
Transport Canada recalls Transport Canada 5
Owner complaints NHTSA 42

Explore the underlying evidence records

Symptoms and warning lights in these systems

Suspension warning light: meaning and what to check first Suspension
Air suspension warning: meaning and what to check first Suspension
Hill descent control light: meaning and what to check first Driver-assistance systems
Hill start assist warning: meaning and what to check first Driver-assistance systems
Washer fluid light Visibility (glass, wipers, mirrors)

Where to go next

Ford Flex coverage hub Published problems, year windows and buyer guidance for this model.
Evidence Explorer — the underlying records Read the individual recalls, investigations, manufacturer communications and complaints these counts come from.
All model years of the Ford Flex Compare how much evidence is held for each year before narrowing to one.
Browse all vehicle coverage Every make and model CarFaultIQ has published coverage for.